Warranty

At Dubai E-Scooter, we are committed to providing our customers with high-quality electric scooters and exceptional service. Our warranty policy is designed to ensure your satisfaction and peace of mind with every purchase.

Warranty Coverage:

1. Electric Scooters:

   • Frame and Structural Components: Covered for 12 months from the date of purchase.
   • Electronic Components (including motor and controller): Covered for 12 months from the date of purchase.
   • Battery: Covered for 6 months from the date of purchase.

2. Exclusions:

   • Consumable Parts: Items subject to regular wear and tear, such as tires, brake pads, and inner tubes, are not covered under this warranty.
   • Misuse or Neglect: Damage resulting from improper use, accidents, unauthorized modifications, or failure to follow the user manual is not covered.

Warranty Claim Process:

• Contact Us: If you experience an issue with your e-scooter, please reach out to our customer service team at info@dubaiescooter.com or call us at +971 55 999 1422.
• Evaluation: Our technicians will assess the problem and determine if it qualifies for warranty coverage.
• Resolution: If approved, we will repair or replace the defective component at no cost to you.

Additional Information:

• Proof of Purchase: A valid proof of purchase is required for all warranty claims.
• Authorized Service Centers: Repairs or modifications performed by unauthorized personnel may void the warranty.

For more details, please refer to our full warranty policy on our website or contact our support team.