Refund Policy

At Dubai E-Scooter, we prioritize your satisfaction. If you’re not entirely pleased with your purchase, we’re here to assist.

Eligibility for Refunds:

Unused Products:
- Time Frame: Requests must be made within 14 days from the delivery date.
- Condition: Items should be unused, in original packaging, and in resalable condition.
- Process: Contact our customer service to initiate the return. Upon receiving and inspecting the product, we’ll process your refund.
Defective or Damaged Products:
- Time Frame: Report within 7 days of receiving the product.
- Condition: Applicable for products with manufacturing defects or damages incurred during shipping.
- Process: Reach out to our customer service with details and, if possible, photos of the defect or damage. We’ll guide you through the return or exchange process.

Non-Refundable Items:

Refund Process:

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original method of payment within 7-10 business days.

Shipping Costs:

For returns not due to our error (e.g., change of mind), you are responsible for return shipping costs.
Shipping costs are non-refundable.

How to Initiate a Return:

Contact Us:
- Phone: +971 55 999 1422
- Email: info@dubaiescooter.com
Prepare the Product:
- Ensure the item is securely packaged in its original packaging.
- Include proof of purchase and any accessories or manuals.
Ship the Product:
- We’ll provide you with the return address and any necessary instructions.

Late or Missing Refunds:

If you haven’t received a refund after the stated processing time, please check with your bank or credit card company. Processing times can vary.
If you’ve done this and still have not received your refund, contact us at info@dubaiescooter.com.

We value your business and aim to resolve any issues promptly. For further assistance, don’t hesitate to reach out to our customer service team.

+971 55 999 1422